Q: Where are you located and what are your store hours?
A: We are located at Artist Walk 37120 Fremont Blvd. Suite A Fremont, CA 94536.
Mon – Wed: closed
Thur – Fri: 8am – 5pm*
Sat – Sun: 8:30am – 5pm*
*or until sold out whichever comes first
Q: Do you accept preorders?
A: Preorders can be made through our website for pickup on Thursday/Friday/Saturday/Sunday. Orders must be placed minimum of 24 hours in advance and cut off time is 3pm for next day or any future day pickup. On some days due to high demand cut off time may close earlier. Please be sure to check your pickup date during checkout. Preorders must be picked up before 3pm. We highly encourage preordering online to reserve items as walk-in availability maybe limited. Ordering more than 4 dozen? Please email us at firstname.lastname@example.org.
Q: Do you ship?
A: We do not ship as our donuts do not contain preservatives. The problems getting donuts to deliver fresh and undamaged is unfortunately impossible.
Q: What is the shelf life of your donuts and how should I store them?
A: We recommend consuming donuts on the day of purchase for freshness as we do not add preservatives. Please keep donuts with fillings away from heat and refrigerated if not consuming on the day of purchase. They actually taste even better chilled! TIP: Microwave unfilled glazed donuts for 10 seconds. Don’t microwave cream filled donuts as they will explode!
Q: Do you take phone orders?
A: We are unable to accept same day donut phone orders as priority goes to walk-in customers. Only drink and toast orders will be accepted.
Q: Do you offer curbside pickup?
A: Park on retail spot behind the store and call us at 510.565.1292. We’ll bring the order to you.
Q: What is your cancellation policy?
A: 24 hour cancellation notice required for refunds. No refunds on scheduled day of pickup.
Q: Do you offer indoor seating?
A: Pickups only, no dine in. Outdoor seating is available.
Q: Do you have vegan options?
A: We do not have vegan options at the moment.
Q: Do you take large orders for events?
A: Yes! Please reach out to email@example.com with details about your request. We will get back to you as soon as possible.